Anielka Pty Ltd (ABN 50 978 591 495) (“Anielka”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store, and disclose personal information when you visit www.anielka.com, make a purchase, or interact with us online. By using the site, you agree to this policy.

1) What we collect
- Identity & contact: name, email, phone, billing/shipping address.
- Orders & payments: items purchased, transaction details (processed securely by Shopify Payments, PayPal, Stripe, Shop Pay, and BNPL services).
- Marketing & comms: newsletter/SMS preferences and interactions.
- Usage & device: IP address, browser/device, pages viewed, approximate location, and cookie/pixel data.

2) How we use information
- Fulfil orders, process payments, deliver and support your purchase.
- Improve our site, products, and customer experience.
- Marketing (email/SMS/ads) with your consent or as permitted by law.
- Analytics, troubleshooting, fraud prevention, and legal compliance.

3) Cookies & tracking
We use cookies and similar technologies for:
- Essential: core functions (cart, checkout, security).
- Preferences: remembering choices (e.g., currency).
- Analytics: site performance and usage.
- Advertising: showing relevant ads on platforms (e.g., Meta, Google, TikTok, Pinterest).
Manage cookies in your browser; some features may not work without them.
Ad choices: You can adjust interest-based ads using Google/Meta settings and industry tools (DAA/EDAA/NAI). Browser “Do Not Track” signals aren’t consistently recognised by services we use.

4) SMS communications (if you opt in)
If you opt in to text messages, we may send order updates, checkout reminders, and offers. Reply STOP to opt out or HELP for assistance. We do not sell SMS opt-in data.

5) When we share your information
We do not sell personal data. We share information with trusted providers only as needed to operate our business: Shopify (store/hosting), payment gateways, couriers/logistics, analytics/advertising and email/SMS platforms (e.g., Google, Meta, TikTok, Pinterest, Klaviyo), and professional advisers. These parties must protect your data and use it only for our purposes.

6) International customers & transfers
Data may be processed in Australia, the US, the EU/UK, and other regions where our providers operate. Where required, we use appropriate safeguards (e.g., standard contractual clauses) to protect your information.

7) Your rights
Depending on your location, you may access, correct, delete, or request portability of your data, and withdraw consent to marketing at any time. Contact us to exercise your rights. EU/UK users have additional rights under GDPR.

8) Children
Our site isn’t directed to children under 16, and purchases are for adults 18+. If you believe a child provided data, contact us to remove it.

9) Security & retention
We apply reasonable technical and organisational measures to protect personal information. We retain data only as long as needed for the purposes above or to meet legal requirements, then delete or de-identify it.

10) Complaints & contact
Please contact us first if you have a privacy concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for guidance or to lodge a complaint.

Contact: Anielka Pty Ltd — contact@anielka.com
www.anielka.com

11) Changes
We may update this policy from time to time. We’ll post changes here with a new effective date.