Returns & Exchanges

We hope you love your Anielka piece. If it’s not quite right, returns and exchanges are simple.

Can I return my order?

Yes—full-priced items may be returned or exchanged within our timeframe. Sale/discounted items are final sale unless faulty.

To start a return/exchange: email contact@anielka.com (include order number, name, checkout email, reason). We’ll send instructions.

Return & exchange policy

Timeframe: 14 calendar days from delivery; ship the return within this window.

Return location: Return from the original delivery country (contact us first if different; extra charges may apply).

Condition: Unworn, unwashed, original condition with all tags, packaging, fabric bags, accessories. Returns with marks/scents/signs of wear may be declined.

Swimwear: Eligible if unworn with hygiene stickers and tags intact.


Domestic Returns — Australia

Returns: We’ll provide a complimentary Australia Post return label once you email us your order details. Once your return is received, we’ll refund the item price, excluding the original shipping fee.

Exchanges: We’ll provide a complimentary Australia Post return label. Once your return is received, we’ll send your replacement item or size.

International Returns

Returns: International customers are responsible for arranging and covering return shipping to Australia. Once your return is received, we’ll refund the item price, excluding the original shipping fee.

We recommend using an affordable tracked service, as we cannot take responsibility for returns lost in transit.

Exchanges: International customers are responsible for arranging and covering return shipping to Australia. Once your return is received, we’ll refund the item price so you can place a new order in your preferred size.

Before reordering, please email us and we’ll provide a $20 AUD discount code to help towards the shipping cost.

Refunds

Refunds will be issued to the original payment method, excluding the original shipping cost. Please allow up to 10 business days for the funds to appear, depending on your payment provider. We’ll email you once your refund has been processed.


Exchanges

Note your requested size/colour in the return email.

Incorrect or faulty items

Email contact@anielka.com with order number and clear photos. We’ll arrange a replacement or refund quickly. Items damaged by normal wear, accidents, or not following care instructions aren’t considered faulty.


Important notes

- We may decline returns showing wear, damage, or alteration.

- Rejected returns can be returned to you at your expense.

- Refunds exclude original and return shipping fees unless the item is faulty.


Policy updates

We may update this page; the latest version appears here with a new date.


Contact: contact@anielka.com • www.anielka.com • @anielka.shop